At NOAH THE LABEL, we stand by the quality of our product. Your satisfaction is important to us.
NOAH THE LABEL are happy to provide a full refund or exchange on full priced items that are unworn or need to be changed for an alternative size. This does exclude orders on all sale items and or items purchased during any sale/promotion periods.
If you would like to make a return please email firstname.lastname@example.org to request a Returns Form
Return via mail.
- Bubble wrap and pack your item(s) in a padded secure bag
- Complete all sections of the Returns Form that was sent with the order or write a detailed explanation for the return
- Send your items with the form via an Australia Post traceable method to:
- We will not cover any shipping charges for return of goods
- Cannot accept returns for any reason other than if it is faulty, after 14* days from the dispatch date.
- Full prices items can be refunded within 14 days from the purchased date (we do not cover shipping charges)
- This does exclude orders on all sale items and or items purchased during any sale periods.
- Items purchased during our Black Friday Sale can only be returned for either a store credit or exchange.
- Orders placed with a promotion code that discounts the order (including our Welcome 10% Offer) are only eligible for a store credit or exchange
- Earrings can not be returned or exchanged due to health and safety regulations
Preorders, all of our pieces are crafted in limited quantities, each item purchased on preorder is made especially for you and reserved in our shipment. For this reason, we ask that you choose carefully as we cannot offer a refund for any pre ordered items.
Occasionally delays can occur and we appreciate your patience, we promise your beautiful Noah The Label is well worth the wait! In the unlikely circumstance that the delay exceeds 30 days we may consider a refund upon request.
- Colour tarnishing is not considered a fault as we can not control how the product is handled once it has left our warehouse.
- Please make sure you request a return form within the 14 days from purchase date
- Product must be in original packaging unused and unworn
- If you are return from anywhere outside of Australia please be sure to tick return on your customs form so that you are not charged additional taxes.
- Please make sure to keep tracking as we will not be held responsible for any lost items through various postal services.
- NOAH THE LABEL will inspect the product and will have the right to decline a return with explanation given.
- We will offer full refund on any faulty items
- Please note we will not be able to accept returns were a third party was used to make purchase including stockists, retailers and wholesalers.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
FOR ANY FURTHER QUERIES PLEASE CONTACT: Email email@example.com