At NOAH THE LABEL, we stand by the quality of our product. Your satisfaction is important to us.
If you change your mind for any reason, you are welcome to return it back to us within 100 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:
Item/s must be returned in original condition, unworn and unaltered and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge; Earrings can not be returned due to health and safety regulations
SALE RETURN TERMS
Items purchased during a Sale or Promotion can only be returned for either a store credit or exchange. Orders placed before or after a Sale event cannot have the discount applied to their order. Black Friday orders are a final sale and can not be returned.
Full-priced items are eligible for a full refund, unless purchased with Afterpay;
Orders placed with Afterpay are only eligible for a store credit or exchange;
Full-priced items are eligible for refund, exchange or store credit. Please note, orders placed with Afterpay are only eligible for a store credit or exchange;
Sale items or items purchased during a flash sale/promotional event are only eligible for a store credit or exchange;
Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
Orders placed with a promo code that discounts the order (excluding our Welcome 10% Offer) are only eligible for a store credit or exchange;
Preorders, all of our pieces are crafted in limited quantities, each item purchased on preorder is made especially for you and reserved in our shipment. For this reason, we ask that you choose carefully as we cannot offer a refund for any pre ordered items.
Occasionally delays can occur and we appreciate your patience, we promise your beautiful Noah The Label is well worth the wait! In the unlikely circumstance that the delay exceeds 30 days we may consider a refund upon request.
Gift Cards may not be returned;
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe. Store-credit notes are valid for 3 years from the date of issue.
Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. Noah takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Noah
PROCESSING TIME FOR RETURNS
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed.
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team firstname.lastname@example.org with your order number and images of the fault and we will work with you to resolve it as soon as possible.
Colour tarnishing is not considered a fault as we can not control how the product is handled once it has left our warehouse.
Please note that faulty items purchased from a NOAH stockists are required to returned to the place of purchase.
- Email email@example.com
Avoid putting the jewellery in salt water or any oil based substance for extended periods of time. Be sure to take off when sleeping, avoid harsh chemicals & clean with fresh water.
Always remove your jewellery before exercising, washing your hands or showering. Apply make up, creams, perfume and hair products before you put on your jewellery items.
To clean your pieces, gently polish with a dry cloth